Refund policy

Refund Policy

We want you to be happy with your Wurvle order. Here's how returns and refunds work.

Returns

You have 14 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

To start a return, email us at lucas.su6190@gmail.com with your order number and the reason for the return. Once your return is approved, you'll be responsible for the cost of shipping the item back to us.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with photos of the issue. We'll cover the cost of a replacement or full refund, you won't need to pay for return shipping in this case.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.