Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days of being placed (excluding weekends and holidays). You'll receive a confirmation email once your order has shipped, along with tracking information where available.
Delivery Times
Because our products ship from overseas fulfillment partners, delivery typically takes 2–4 weeks from the shipping date, depending on your location and local customs processing. Delivery estimates are not guaranteed and can occasionally take longer during peak seasons or due to circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
Customs, Duties, and Taxes
For international orders, your order may be subject to import duties and taxes charged by your country's customs authority once it reaches your destination. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking
Once your order ships, we'll send tracking information to the email address you provided at checkout. Please allow a few days for tracking information to update after it's first issued.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
Missing or Delayed Packages
If your order hasn't arrived within 45 days of shipping, please contact us at lucas.su6190@gmail.com and we'll look into it.
Contact Us
Questions about shipping? Email us at lucas.su6190@gmail.com.